Immediately after placing an order on our website an "Order Notification" email will be sent to the email address you provided during registration or checkout. Please note that at this stage your card has not been charged. We will then process your order by verifying the card billing address details you provided during the checkout process. If we were successfully able to verify your card details, you will receive another email informing you that your order was successful. Your card is automatically charged with the order total at this stage. Please note that we use a number of methods to verify card billing information.
If we were unable to verify your card details for any reason, an email will be sent informing you of this, and your card will not be charged. Please feel welcome to try again to place an order with us, however we do recommend that you contact your card holder before trying to re-order to confirm that the details they have on record for you are correct and/or up to date. If you have recently moved house and have not yet informed your card company, their records will still have the details of your previous billing address and this may cause your order to be unsuccessful.
If you are a registered user, you can update your billing address details under "My Account | Modify My Profile". If you have not registered your details with us, you will need to enter the correct billing address details during the checkout.
Successfully processed orders will be despatched same day if your order is placed before 3.00 pm Monday to Friday, otherwise orders will be despatched the next working day. An email will be sent at this stage informing you that your order has been despatched, and will also contain details of your Royal Mail tracking reference number.
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